IDC predicts that by 2022, 70% of all organizations will have accelerated use of digital technologies, transforming existing business processes to drive customer engagement, employee productivity, and business resiliency. And by 2023, 60% of G2000 companies will build their own business innovation platform to support innovation and growth in the new normal. Business Process Automation was initially a single aspect of the greater overarching area of business process management (BPM). BPA was focused on improving back-end productivity by taking over time-consuming and repetitive tasks. Today, however, BPA is no longer simply a component of BPM, it has become the driving force behind it and a central cornerstone of any digital transformation journey. Digital transformation – powered by technologies such as AI and machine learning – means that the scope and scalability of modern business process automation is almost boundless.

digital transformation and process automation

We’re working on tools to help businesses automate much of their daily processes, to save time and drive new insights. The purpose of digital transformation is to create new value for your customers and business. It means businesses need to be able to adapt quickly—and in a way that will allow them to stay ahead of the competition. As words, automation and digital transformation sound indifferent to people – or like they’re actively trying to remove us from the picture. But the true – and nearly limitless – value of automation and DX should very much be in human hands, with technology-borne tailwinds at their backs.

Business process automation examples

Transformation success is more than three times likelier when respondents say their organizations have invested the right amount in digital talent. Automating processes aids strategic oversight by making business processes more transparent; this aids risk assessment and positioning and allows better value propositions. Difficulty in scaling
While RPA can perform multiple simultaneous operations, it can prove difficult to scale in an enterprise due to regulatory updates or internal changes.

  • Automation projects are more difficult with the compound affect of introducing new technologies.
  • Advanced AI-enabled automation can go beyond replicating simple and repeatable tasks to those that are more complex and intensive, all with pace and accuracy.
  • Improve efficiency by unlocking data across finance, procurement, customer service, and talent management processes.
  • Today’s customers are accustomed to being able to interact with organizations online at any time.
  • One approach to overcome this challenge is resisting the urge to boil the ocean and undertake an all-encompassing approach to digital transformation.

These include, but are not limited to, activities such as order and claims processing, invoicing and payment activities, human resources processes, customer onboarding and tax return application. RPA is helping organisations reshape the way they operate and their level of responsiveness at most touch points within the value chain. As new technology investments increase, so does the burden digital transformation and process automation on teams to deliver faster, automated processes. In order for teams to improve agility and embrace digital transformation efforts, they must break down silos and take a more collaborative approach. For automation strategies to be scalable and adopted enterprise-wide, they must include solutions that can be used across all business lines, from IT to Marketing and SalesOps teams.

What is digital transformation?

To accelerate digital transformation, teams need innovative solutions that will accelerate project delivery and customer value. The workflow demands of an enterprise will determine whether processes can take place on specified dates at set times independently of other conditions. It may be necessary to ensure that other stages of a workflow are complete before an automated process occurs. This approach to DPA digital process automation differs from similar methodologies such as intelligent process automation in that human users remain essential. Digital process automation describes a combination of human input and automated digital tasks.

digital transformation and process automation

This approach shifts the burden of completing tedious and time-consuming tasks from employees to operational management systems for faster completion with higher levels of accuracy. Learn more about what DPA is and the advantages of implementing this technology in any field. The ability for businesses to create value at the speed of stakeholder — employee, customer, partner, community — need is highly dependent on their ability to automate what can be automated.

Automation and digital transformation: 3 ways they go together

While bots handle most mundane tasks, such as processing sales, there will always be some follow-up need by employees. Making sure that employees are trained to interface with bots to finalize actions is important. You need proper oversight and stability to successfully implement RPA to scale. This applies not only to the bots themselves and when to update their programming or when to launch new bots but maintaining training efficacy and proper use.

digital transformation and process automation

Our expertise enables us to help you see the big picture, by connecting existing automation pockets with those needed to drive larger, more transformative changes, and achieve improved outcomes for citizens and customers. The ability to respond to market conditions, innovate, and be agile is also a critical aspect of a successful digital transformation. Finally, it is essential to remember that digital transformation is the fundamental rewiring of how an organization operates.

Automation is at the heart of digital transformation

Automating digital processes will require an integration or transition period during which adjustments to workflows, software platforms and field equipment may be necessary to reach a consistently high level of accuracy and efficiency. Learn more about the workflow automation solutions available from Fluix or request a free trial today. Whether a change effort has succeeded or not, the results point to a few shared traits of today’s digital transformations. The most commonly cited objective for digital transformations is digitizing the organization’s operating model, cited by 68 percent of respondents. Less than half say their objective was either launching new products or services or interacting with external partners through digital channels.

It is also possible to set up automatic backup or integration tasks to ensure records remain current across servers and software platforms. Jiten is an automation consultant at Capita within the Consult and Transform business. Working closely with clients he identifies and consults on areas of improvement by leveraging automation and AI capabilities to support client challenges and enable them to transform their business. Jiten’s background is in automation and service transition, delivering client automated solutions with minimal impact to a business. Our advanced AI-enabled automation solutions go beyond replicating simple, repeatable tasks.

What is a business process?

Automated processes can improve operational efficiency and help achieve business agility. Digital transformation empowers the business to adopt the widest possible range of solutions and services from ecosystem partners, industry solution leaders and multiple cloud service providers. This process can include modernizing legacy technology to run on modern infrastructure and interoperate with modern applications. It builds resilience into systems and processes and assimilates applications and data from acquisitions or mergers. It’s also worth noting that while digital transformation is something that businesses undertake, the effect goes well beyond business.

digital transformation and process automation

Digital transformation is the practice of using technology to radically change your business to pursue new revenue streams and business models and to avoid disruption. Researchers from MuleSoft identified 7 key digital transformation trends that will shape the future of work in 2022 and beyond. Getting complex processes organized takes cutting-edge technological help – or a genius IQ and constant vigilance. Even in the rare cases when we’re blessed with the latter, it would best be applied in areas software can’t cope with. The ability to use the right tool for the right task is one of the reasons why humankind has been able to achieve dominance on the planet.